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Complaints policy – Pedal & Post
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CLIENT

ZONE

How to leave feedback

We always do our best to go above and beyond and to offer you the best experience with Pedal & Post whether this be our eco courier services or eco self-storage and warehousing

But if for some reason we have let you down, please let us know! We want to hear about your experience, both the good and the bad, as it will help us to improve and serve you better. We are pioneering many services and beta testing in many areas so your feedback is vital to our development and support in creating a greener, cleaner, healthier and sustainable future for deliveries in the UK.

This page outlines the different ways that you can contact us with a complaint and what our complaints handling process is.

How to get in touch

Our local depot team in your area will be able to help with you with a speedy resolution for enquires within their opening hours or direct you to the correct department, You can contact our team in the following ways:

Phone: 01865 791866 - choose option 4 for “General enquires”

Email: info@pedalandpost.co.uk

Website: www.pedalandpost.co.uk - for individuals you can review us on the website too

LiveChat: (Coming soon)

What happens next?

We always promise to acknowledge your query as soon as possible, this will be instantly via the phone and within 24 hours if you get in touch via email or our website. We aim to have all queries resolved within 72 hours but if you need to make a claim, this could take up to 14 days (although this is very rare due to our policies and vast experience). No matter what, we'll always tell you if there are any delays and when you can expect a resolution.

If you have any questions at all about our complaints handling process, please get in touch with our office number above and email address.